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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
6
How to add a hyperlink in a question or instruction text box.
Why was my (test) e-mail sent from 'admin@metaport.com?
How do I setup Presentation Materials?
How do I open review for reviewers to score the submissions?
How to Review an Abstract Submission?
See all 6 articles
Getting Started
1
Annual Membership Billing - Notifications
Affiliates
FAQ
24
Error when processing refund - Authorize.NET
Affiliates requested changes to Order and Billing for non-membership products
How do I change the billing period for an affiliate if already billed?
How do I change member category for an Affiliate?
Create Billing Document Disabled
See all 24 articles
Getting Started
5
Copy Affiliate Record
Annual Membership Billing - Generate Billing Documents
Create Affiliate Record
What does different statuses on financial documents mean?
Annual Membership Billing - Preparation
Conference Planner
FAQ
21
How to Add, Edit & Remove Registration question?
Where should I add information regarding Hotel Accommodations, Cancellation Policies, etc.?
How do I assign questions to an education type?
How to setup GL Account on Registration Product?
What file types are supported when uploading documents and creating links?
See all 21 articles
Getting Started
0
Agenda Planner
FAQ
8
How do I update the new location in the Agenda Planner?
How do I add an 'open board' to a poster session?
How to assign a submission to multiple sessions in the Agenda Planner.
How to add Student/Oral Poster into the poster presentation section of multiple appearance submission?
Can individual participants, on a multi-participant submission, submit presentation materials?
See all 8 articles
Registration Module
FAQ
0
Submissions Module
FAQ
2
How do I change the presenter on a submission?
How to delete test submissions.
Meetings Module
FAQ
2
How to Delete Meeting Registration in Billed Status
How to change a meeting’s registration fee after a registration has started but has not been paid
Getting Started
1
Starting a New Meeting
Abstracts
FAQ
6
How do I Accept or Reject submissions?
How do I enable the review committee in the Reviews module?
How do I extend the time frame for creating and updating submissions?
Why can't a reviewer see their submissions from the Reviewer Dashboard?
How do I withdraw test abstracts?
See all 6 articles
Getting Started
1
How do I assign reviewers to submissions?
Email Editor
FAQ
3
How do I add an image to an e-mail template in the E-mail Editor?
How do I bold and/or italicize auto-populated information in the email-editor?
How do email receipts differ for submissions that require and do not require payments?
Mobile App
Getting Started
0
FAQ
1
Mobile App Splash Page
Virtual Conference
FAQ
2
How to Configure Zoom Settings for the Virtual Conference
Addings Tags to Attendees/Speakers
