FAQ

Error when processing refund - Authorize.NET
  Error while Processing Refund: Menu Path: Dashboard -> Affiliates -> Find Affiliates -> Payments TAB Occasionally you might receive...
Mon, 16 Mar, 2020 7:15 AM
Affiliates requested changes to Order and Billing for non-membership products
Common Requests It is common for affiliates to contact an administrator with a request to change or remove billing records for non-membership prod...
Tue, 25 Jun, 2019 2:03 PM
How do I change the billing period for an affiliate if already billed?
After billing an affiliate, you may discover a need to change the billing period. Find Affiliate: Menu Path: Dashboard > Affiliates > ...
Tue, 25 Jun, 2019 2:13 PM
How do I change member category for an Affiliate?
Find your Affiliate. Menu Path: Dashboard -> Affiliates -> Find Affiliate In most cases, the change to an affiliate category happens u...
Tue, 25 Jun, 2019 2:20 PM
Create Billing Document Disabled
“Create Billing Documents” button is disabled. Menu Path: Dashboard -> Affiliates -> Orders/Create Billing The create billing document...
Tue, 25 Jun, 2019 2:28 PM
Disable Authorize.NET Payment Notifications
Using joyn software, association administrators can customize payment receipts and send them each time a payment is received. The default setting ...
Tue, 25 Jun, 2019 2:29 PM
How do Identify active members by financial year?
Menu Path: Dashboard -> Affiliates ->Finance -> Membership This screen is designed to display the active members by financial year. Use t...
Tue, 25 Jun, 2019 2:40 PM
How to merge duplicate affiliate records?
Merge Duplicate Affiliate Records: It is common to for associations to deal with duplicate records for an individual in the system. The system ma...
Tue, 25 Jun, 2019 2:42 PM
How do I process a membership refund?
There are several ways to refund an affiliate for membership related purchases.   1) When an affiliate has already paid for a membership, then changes the...
Mon, 11 May, 2020 10:19 AM
How do I resend a receipt?
Resending Payment Receipts: Menu Path: Dashboard -> Affiliates -> Find Affiliates -> Payments tab Receipts are generated for paymen...
Tue, 25 Jun, 2019 3:02 PM